Legal
Terms of Service
Last updated: August 2, 2025
OVERVIEW
This website is operated by Finca Mālama Van Doyle Sociedad de Responsabilidad Limitada. Throughout the site, the terms “we”, “us” and “our” refer to Finca Mālama Van Doyle Sociedad de Responsabilidad Limitada. Finca Mālama Van Doyle Sociedad de Responsabilidad Limitada offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Privacy Policy
Last updated: August 2, 2025
This Privacy Policy describes how Finca Mālama (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from http://fincamalama.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Squarespace.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account and transactions, manage your account, arrange for shipping, handle returns and exchanges, and enable product reviews.
Marketing and Advertising. We use your personal information for promotional purposes, such as sending emails, text messages, or postal mail, and to show you relevant advertisements. This may also involve tailoring advertising across our Site and others.
Security and Fraud Prevention. We use your personal information to detect and prevent fraudulent or malicious activity. If you register for an account, you are responsible for maintaining its security.
Communicating with You. We use your personal information for customer support and to improve our services.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to operate and improve our Site and Services, run analytics, and better understand user interaction. We may also permit third-party service providers to use Cookies on our Site to tailor products, services, and advertising.
Most browsers accept Cookies by default, but you may adjust your settings. Blocking Cookies may affect your experience and certain Site functionality.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes including:
Vendors or service providers who support our business (e.g., IT, payment processing, fulfillment, support, analytics).
Business and marketing partners, including Squarespace, to help us provide and advertise our services.
When you give us consent to disclose information (e.g., social media widgets, product shipping).
With our affiliates or as part of a corporate transaction.
As required by law or to protect legal rights and enforce our terms.
In the past 12 months, we have disclosed the following categories of personal information:
Identifiers (name, contact, order/account details)
Commercial Information (orders, preferences, support interactions)
Internet/Network Activity (Usage Data)
Categories of recipients:
Vendors and service providers
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
If you post reviews or other content in public areas of the Services, it will be visible to others. We are not responsible for how others use that information.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their content, privacy, or security practices. Please review their policies before sharing personal data.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect personal data from minors. If you are a parent and believe your child has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
We take reasonable measures to protect your information, but no system is 100% secure. Please avoid sending sensitive information through insecure channels.
Cancellation Policy
We understand that plans can change. Please read our cancellation policy carefully before booking.
Deposit
A $500 non-refundable deposit is required at the time of registration. This deposit is always committed to the original participant and retreat date and cannot be refunded or transferred under any circumstances.
Cancellation Terms
Cancellations made more than 30 days before the retreat start date are eligible for a one-time transfer of all paid funds (excluding the deposit) to:
A different retreat date (subject to availability), or
Another person who can attend in your place.
Cancellations made within 30 days of the retreat start date are non-refundable, and no transfers will be offered.
Transfer Conditions
Transfers are only allowed once and must be requested more than 30 days in advance of the retreat start date.
The $500 deposit remains tied to the original person and date, regardless of transfer.
No-Shows & Early Departures
No refunds will be issued for no-shows or for participants who leave the retreat early, for any reason.
Travel Insurance
We strongly recommend purchasing travel insurance that covers trip cancellation and unforeseen emergencies.
Returns on Goods
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at fincamalama@gmail.com. Please note that returns will need to be sent to the following address:
514 Americas Way 23733, Box Elder, SD, 57719, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at fincamalama@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as:
Perishable goods (e.g., food, flowers, or plants)
Custom products (e.g., special orders or personalized items)
Personal care goods (e.g., beauty products)
Please contact us if you have questions about your specific item.
Note: We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 3-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.
As with all returns, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember that it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at fincamalama@gmail.com.